Terms & Conditions m999 — Complete Guide for Malaysian Players

To register and use the m999 platform, you must fully meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Is an individual acting on their own behalf — not on behalf of any third party.
• Holds an active Malaysian phone number capable of receiving OTP SMS.
• Is not on the list of players subject to restrictions or permanent self-exclusion at m999.
• Residing in or accessing the platform from a location where it is permitted under local law.

Each player is only permitted to register one account only. Registering multiple accounts using the same name, phone number, IP address or payment method is strictly prohibited. m999 reserves the right to merge or close any duplicate accounts found and to confiscate any balances or bonuses accumulated in those accounts.

All information provided during registration must be accurate, complete and up to date. m999 reserves the right to request identity verification documents (MyKad, passport or other supporting documents) at any time for verification purposes. Failure to provide the requested documents within the specified timeframe may result in a temporary account freeze.

Your account password is your sole responsibility. m999 will not be liable for any losses arising from a player disclosing their password to a third party. Use a strong, unique password and enable two-factor authentication (2FA) from your account settings for added security.

All financial transactions on the m999 platform are conducted in Malaysian Ringgit (MYR). Accepted deposit methods include Touch 'n Go eWallet, DuitNow QR, GrabPay, Boost, ShopeePay, FPX (online banking), Maybank2u and CIMB Clicks. m999 does not accept any foreign payment methods or cryptocurrency.

Deposit requirements:

• Minimum deposit: RM10 per transaction.
• Deposits are processed instantly for all listed payment methods.
• The payment method used for deposits must be registered under the same name as the m999 account holder.
• M999 does not accept deposits from third-party payment methods.
• There is no maximum daily deposit limit unless one has been set by the player through the responsible gaming settings.

Withdrawal requirements:

• Minimum withdrawal: RM30 per transaction.
• Players must complete at least one successful deposit before making their first withdrawal.
• The first withdrawal from a new account may require additional identity verification (KYC) to ensure account security.
• Withdrawals are processed to the same payment method used for the deposit — or to another method that has been verified in the player's name.
• Withdrawal processing times: Bronze/Silver VIP 3–5 minutes; Gold VIP under 5 minutes; Diamond VIP under 60 seconds.
• M999 does not charge any withdrawal fees.

M999 reserves the right to temporarily hold withdrawals for security verification purposes or to investigate suspicious activity. Players will be notified of any such hold via email or Live Chat within 24 hours.

M999 offers a range of bonuses and promotions to Malaysian players. All bonuses are subject to rollover requirements and specific terms stated at the time the bonus is awarded. The following general terms apply to all m999 bonuses:

General bonus terms applicable to all m999 offers:

• Bonuses are only valid for accounts that have completed phone number verification.
• Only one welcome bonus is permitted per player, per household, per IP address, and per payment method.
• Bonuses cannot be transferred between accounts or converted directly to cash before the rollover requirements have been met.
• M999 reserves the right to modify, suspend, or withdraw any bonus offer at any time. Players will be notified of changes via the platform.
• Any attempt to abuse bonuses — including arbing, use of multiple accounts, or coordinating with other players — will result in bonus cancellation and possible account closure.
• Bonuses awarded as free promotional gifts are subject to a maximum withdrawal limit as specified in the relevant promotion's terms.

The m999 VIP Programme has four tiers — Bronze, Silver, Gold, and Diamond. VIP tier upgrades happen automatically based on your cumulative wagering amount over a given period. VIP benefits include higher daily cashback, faster withdrawals, monthly VIP bonuses, and access to a dedicated account manager for Diamond VIP members.

• Bronze VIP: Granted automatically after the first deposit. 5% daily cashback, withdrawals in 3–5 minutes.
• Silver VIP: Unlocked once cumulative wagering reaches the set threshold. Daily cashback of 8%, withdrawals processed in 3–5 minutes with priority.
• Gold VIP: 15% daily cashback, withdrawals in under 5 minutes, monthly VIP bonus.
• Diamond VIP: Daily cashback of 20%, withdrawals in under 60 seconds with no daily limit, a personal account manager and exclusive event invitations.

VIP tier demotions may occur if playing activity does not meet the minimum threshold within the stipulated period. Players will be notified before any demotion takes effect. VIP rewards credited prior to a demotion will not be clawed back.

The 0.6% weekly slot rebate is credited every Monday for all slot wagers placed during the previous seven days, regardless of win or loss. This rebate carries a 1x rollover requirement and is valid for seven days from the date of crediting.

All games on the m999 platform — including slots, table games, Live Casino, Sports Betting, and e-sports — are governed by the specific game rules published by their respective providers. These rules can be reviewed within each game's interface.

• The outcome of all casino games is determined by a certified, independently audited RNG (Random Number Generator). All game results are final and cannot be disputed.
• In the event of a technical disruption during gameplay, any bets already placed will be returned to the player's account balance if the game cannot be completed. m999 is not liable for winnings or losses that cannot be verified due to technical disruptions beyond the platform's control.
• Minimum and maximum bet limits for each game are displayed within the game's interface.
• For Sports Betting and e-sports, the maximum payout per single bet is RM50,000 unless otherwise stated in the relevant betting section.
• Sports betting market outcomes are based on official results recognised by the relevant sporting body (such as the Malaysia Super League, EPL, Badminton Association of Malaysia, and so on).
• M999 reserves the right to void bets placed at obviously incorrect odds resulting from a technical glitch or human error.

M999 reserves the right to freeze, restrict, or close any player account if:

• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity.
• The player is in breach of any section of these Terms & Conditions.
• The account was found to have been registered with false or incomplete information.
• The player uses automation software, bots, or other technical methods to gain an unfair advantage.
• There is hedging activity (arbing) or coordination with other players in violation of m999's policy.
• The player engages in abuse, threats or disrespectful behaviour towards m999 support staff.

In the event of account closure due to fraud, the account balance may be temporarily withheld for investigation purposes. If the investigation confirms no wrongdoing, the balance will be returned to the player within 14 business days.

Players may also request voluntary account closure at any time by contacting m999 support. Any remaining balance will be returned to the verified payment method within 5–7 business days once all applicable rollover requirements have been met.

M999 is committed to responsible gaming and provides the following self-control tools, accessible directly from your account settings:

• Daily Deposit Limit: Set a maximum total deposit amount within any 24-hour period.
• Daily Loss Limit: Set a maximum net loss limit within any 24-hour period.
• Session Limit: Set a maximum duration for each play session before you are automatically logged out.
• Temporary Self-Exclusion: The option to suspend access to your account for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanent account closure at the player's request. This action cannot be reversed once activated.

Limits set by the player take effect immediately and cannot be lowered within 24 hours of being set — this ensures they serve as genuine protection. Players may increase their limits at any time, but reducing a limit requires a 24-hour waiting period before it comes into effect.

If you are concerned about your own gambling habits or those of someone you care about, please visit the Responsible Gaming us for further information and support resources.

The collection, processing and storage of m999 players' personal data is handled in accordance with Malaysia Personal Data Protection Act 2010 (PDPA 2010). By registering an m999 account, you agree to the collection and use of your personal data as described in the Privacy Policy m999.

• M999 never sells or shares players' personal information with any third party without the player's written consent, except where required by law.
• All data is stored on servers protected to the highest industry security standards.
• Players have the right to request a copy of their personal data, request correction of inaccurate data, or request data deletion (subject to m999's legal obligations to retain certain records).
• For privacy-related enquiries, contact support@m999-play.com.

If you have any dispute relating to a transaction, bonus, game outcome or account issue, please follow the procedure below:

• Step 1: Contact m999 support via Live Chat or email (support@m999-play.com) within 30 days of the date the issue occurred. Please provide your account details, the date and time of the incident, and a clear description of the issue.
• Step 2: The m999 support team will investigate and respond within 5 business days for standard issues, or 14 business days for issues requiring in-depth investigation.
• Step 3: If you are not satisfied with the support team's decision, you may request that your issue be escalated to m999 management. Escalation requests must be submitted via email with reference to your original support ticket number.

RNG outcomes for casino games are final and cannot be disputed, as they are produced randomly and independently by a certified system. However, if you believe a technical error has affected your game, please contact m999 support with a screenshot and the exact time of the incident.

M999 reserves the right to amend, update, or modify any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page, unless a different effective date is stated.

For material amendments that significantly affect player rights or obligations, m999 will provide at least 7 days before the amendment takes effect via email to the player's registered address or via an in-platform notice.

Continued use of the m999 platform after any amendments take effect will be considered the player's acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they take effect by contacting m999 support.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through m999's internal procedures is subject to the exclusive jurisdiction of the Malaysian courts.

These Terms & Conditions were last updated on January 2026. Previous versions are no longer in effect.